Essential
$25/month inc GST
or $249 a year inc GST
Updates, nightly backups and remote support. For homes that want the system kept current and not much else.
Smart home care plans Still here after handover.
Your system runs in your home, which is the point. It also means nobody else keeps it up to date. Care is how it stays current, backed up and quiet.
Year 1
The first year is included.
Every install comes with twelve months of Complete care from handover. After that, choose a plan or go without — nothing is mandatory.
After Year 1
Two plans. Cancel online.
Complete
$59/month inc GST
or $599 a year inc GST
Everything in Essential, plus restore tests, a yearly visit, priority callouts and a written health report.
Total cost and cancellation terms are shown before you sign up. Annual plans get a reminder before they renew.
What we do, and how often
The work behind a quiet system.
| What we do | How often | Essential | Complete |
|---|---|---|---|
| Software updates, tested on our own test system for at least seven days first | Monthly | Yes | Yes |
| Encrypted off-site backup of your whole system | Nightly | Yes | Yes |
| Remote support by email or phone, business hours | Fair use | Yes | Yes |
| Restore test — your backup rebuilt on our test system to prove it works | Quarterly | — | Yes |
| Priority callout — front of the queue, labour at the member rate | Next business day | — | Yes |
| On-site visit — wireless network health, battery swaps, sensor checks | Annually | — | Yes |
| Account and network review — passwords, two-factor sign-in, remote access | Annually | — | Yes |
| Written health report after the visit | Annually | — | Yes |
Updates run in a window you choose at handover — by default the first Tuesday of the month, 10pm to midnight. We tell you before anything unusual.
Why it exists
Local means nobody else patches it.
An out-of-date hub, a stale password or a backup nobody has ever restored is how home systems fail. Care keeps the system you own current, backed up and quiet.
Going without care doesn't void your warranty. It moves the updates and the backups to you.
One warranty desk
Products, wiring and setup all go through Domotica. You never chase a manufacturer or an electrician yourself.
Not included
- Replacement hardware after warranty — supplied at cost plus fitting
- New devices, rooms or automations — quoted separately
- Any 240V work — that's the electrician, on a separate job
- Your internet connection and the cloud services behind voice assistants
- Monitoring. Nobody at Domotica watches your home.
If you cancel
Cancel online, any time, on 30 days' notice. You keep everything: hub, devices, admin access and your latest backup, handed over within seven days. Annual plans are refunded for unused whole months.
Questions
What people ask about care.
Do I have to take a care plan?
No. The first year is included with every install, and after that a plan is optional. Nothing is mandatory and there is no lock-in contract.
How do I cancel?
Online, any time, on 30 days' notice. You keep the hub, the devices, admin access and your latest backup. Annual plans are refunded for unused whole months.
Does anyone at Domotica watch my home?
No. Care is not a monitoring service. Nobody at Domotica watches your home, and no Domotica system contacts police or a monitoring centre.
What happens if a device fails?
Products, wiring and setup all go through Domotica, so you make one call. Inside warranty we handle the claim; after it, replacement hardware is supplied at cost plus fitting.
Can you look after a system I built myself?
Yes. A $199 inc GST system check reviews what you have and puts it on a plan.
Ask about care.
Care is added to your quote, not bought online. Already running your own system? A $199 system check gets it onto a plan.