Legal Privacy policy.

Who we are

This policy covers Aardiv Solutions Pty Ltd, trading as Domotica (ABN 56 646 319 726), "we" or "us". We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Enquiries. Your name, email, phone, suburb and postcode, property type, what you're interested in, rough budget, timeframe and anything you write in the form.
• Consent records. When you tick a consent box we record the time, the wording you agreed to, the form version and the IP address it came from.
• Clients. If you become a client: your address, floor plans, the device list, network details and the admin credentials for your system.
• Website use. We use Cloudflare Web Analytics, which does not use cookies or identify individual visitors. Cloudflare may process your IP address to protect the site from abuse.

Why we collect it

To reply to your enquiry, prepare a quote, carry out and support the installation, meet our legal obligations, and — only if you've agreed — send you occasional marketing emails.

Who we share it with

• Our licensed electrical partner and blinds partner, where they work on your job.
• Our website host, email provider and Cloudflare, which run the site and forms.
• Our professional advisers and insurers, where needed.
• Government agencies, where the law requires it.

We don't sell personal information. Cloudflare, which protects and speeds up this website, processes requests on servers around the world, including in the United States. Our website host and email provider [TBC].

How we keep it safe

Access is limited to people who need it. Client credentials are kept in a password manager with two-factor sign-in. Form records are stored outside the public website.

How long we keep it

Enquiries that don't become a job are deleted after 24 months. Client records are kept for as long as we support the system and as long as tax and consumer law require.

Marketing

We only send marketing emails if you tick the separate marketing box. Every email has a one-click unsubscribe, and we act on it within five business days.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you. Contact us at contact@domotica.au. We respond within 30 days.

If you're unhappy with how we've handled your information, tell us first. If we don't resolve it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Data breaches

If a breach is likely to cause you serious harm, we'll tell you and the OAIC as the Notifiable Data Breaches scheme requires.